PurO3 Wholesale Policy

Welcome

Thank you for partnering with PurO3. We're glad to have you as a wholesale partner and appreciate the trust you place in our products to serve your customers.

This policy explains how wholesale ordering works: minimum quantities, order discounts, shipping and lead times, and what to do if something arrives damaged. Please review it before placing your order. If you have any questions, our team is happy to help.

 

Minimum order requirements

Wholesale pricing applies only when each product meets its minimum unit quantity. Products ordered below the minimum are billed at standard retail pricing.

  • 8 oz glycerin: 2 units

  • All other glycerin products: 4 units

  • Suppositories and capsules: 4 units

  • All other products: 6 units

Order discounts

The discount is applied to the wholesale subtotal, before tax and shipping.

  • Spend $500 – $999.99: receive a 2.5% discount
  • Spend $1,000 or more: receive a 5% discount

Shipping is charged on all wholesale orders based on weight, dimensions, and destination.

 

Shipping and lead times

Standard wholesale orders typically ship within 3–7 business days. Our lead time for larger orders is 14 days, and how quickly an order ships depends on how many units of each SKU it contains.

  • Standard order (24 units or fewer of each SKU): typically ships within 3–7 business days when available units allow.

  • Large order (over 24 units of the same SKU): ships after a 2-week lead time.

Standard orders

  • Standard orders are not subject to the 2-week large-order lead time.

  • Orders are processed in the order they are received and ship as soon as they are packed.

  • If available units of an item are low, the order may take up to the full 14-day standard lead time.

  • Orders ship via UPS or USPS. Tracking is provided once the order ships.

  • If an item is out of stock, we will contact you with options to wait, substitute, or adjust the order.

 

International orders

All international wholesale orders ship via DHL. Tracking is provided once the order ships.

 

Duties and taxes (DDP)

All international wholesale orders ship Delivered Duty Paid (DDP). Estimated import duties, taxes, and customs fees are calculated and added to your invoice at the time of purchase, so there is nothing additional to pay when the order arrives.

Every shipment includes the Harmonized System (HS) tariff codes for each product on the commercial invoice. These codes tell customs exactly what is being imported and how it should be classified.

Paying duties upfront and providing HS codes creates a smoother delivery: shipments clear customs faster, avoid unexpected fees at the door, and are less likely to be held or delayed.

 

Returns and damaged items

All wholesale purchases are final and non-returnable. Returns, exchanges, and refunds are not accepted.

For damaged or incorrect items, file a claim within 5 business days of receipt. Include a description of the issue, photos, your order number, and your contact information. PurO3 will determine the resolution, which may be a replacement or credit.

 

Sales tax

PurO3 is required to collect sales tax unless you provide a valid resale certificate. PurO3 reserves the right to accept or deny certificates based on the listed business. Customers who do not have a resale certificate may still be approved for wholesale pricing, but will be subject to sales tax.

 

Agreement

By placing a wholesale order, you agree to the terms of this policy.

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